Information about booking, cancellation, payment

Booking Amendment:
Flexibility is our strongest point! You can make amendments to your booking when after its been made. Just contact us at with your booking number for reference. Our friendly reservations teams are more than happy to assists.

Cancellation Policy:
Non-Refundable deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours services confirmation:

Cancellations will be charged as follows:
+ 60 days before arrival: No cancellation charge (deposit is non refundable)
+ 30-59 days before arrival: 5% cancellation charge.
+ 15-29 days before arrival: 10%
+ 8-14 days before arrival: 40%
+ 7 days before arrival: 100 %
+ No show: 100%

Payment procedure
1. Deposits request
Viet Expert Travel requested A NON REFUNDABLE deposit of US$100 per person or 30% of total amount if the booking is more than US$1,000 per person upon booking.

2. Full Payment request
Viet Expert Travel requested full payment at least 60 days prior to the arrival date of the tour. In case the booking is made within 60 days prior to arrival date, full payment is requested upon received confirmation from our sales consultant. Viet Expert Travel accepts all payments by credit cards or bank transfer to our bank account as stated below:

Account name: Viet Expert Travel Company Limited

Bank name: Asia Commercial Bank (ACB)

Address: 44/42 Nguyen Phong Sac noi dai – Cau Giay District – Ha Noi – Viet Nam

Account number (USD): 159722829

Swift code: ASCBVNVX

Refund of Unused Services
Incase of last minute cancellation or unused services – there will be no refund will be given for this case.

Viet Expert Travel Co., Ltd. is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Viet Expert Travel Co., Ltd will endeavour to substitute a suitable arrangement of similar value.

Participation on any tours implies full agreement to the above conditions by all parties involved.

Passport and Entry Visa
Your passport must be valid for at least six months following your entry date to your travel destination.

It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

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