Visa, Reservation, Payment

I. Visa Masters?

1. Do I need a visa to visit Vietnam, Cambodia and Laos?

Cambodia Visa
You can get a Cambodia visa stamp upon arrival without pre-arrangements. You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler. You can then expect about 15 minutes for processing at the airport.

Laos Visa
You can get a Laos visa stamp upon arrival without pre-arrangements. You only need to pay a USD$25 fee (this fee maybe differ depending on the nationality of passport holder) and 2 pictures for each traveler. You can then expect about 15 minutes for processing at the airport.

Vietnam Visa
Unlike Cambodia or Laos, before entry into Vietnam, you must have a Vietnam visa stamp or a Vietnam visa on arrival pre-approved letter. A tourist visa for Vietnam can be obtained from any Vietnam embassy or consulate office worldwide. This visa is valid for 30 days and can be extended through our head office in Vietnam.

Special Note
Please make sure that you have your passport, that your passport is still valid for six months and contains two white pages Upon receiving the pre-approved visa, we will send it to you right away. Kindly print it out and show it when needed. Upon arrival at Vietnam's airport, expect to fill out a simple form. Kindly prepare two photos, USD$40 for stamp fees per person and expect a 15 minutes wait time

II. Making a Reservation with www.vietexperttravel.com

1. How do I reserve my tours with you?

Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card number. As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 24 hours. Please read our terms and conditions before making payment.

2. Do you have tours available on specific dates?

Almost our tours are daily departure. To make a booking, you must submit a reservation form and provide your credits card details. Then we process the booking and reply to you within 24 hours.

3. I don't want to make a reservation online, what can I do?

You can reserve by phone or by fax: You can call our 24/7 call center hotline at + 84 917 968 848

4. Can I make a reservation directly through a travel agent?

Yes, of course if you would like to make a reservation directly with the tour operator or travel agent you will need to contact them directly. However, we are in good position to make the offer, make the booking and run the trip as we are a local tour operator.

5. What if the preferred hotel is not available?

You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest or book an alternative similar hotel based on your preferences and our experience.

6. What is the latest time that I can make my reservation?

We can only guarantee bookings made at least 3- working days (not including weekend) before the departure date.

7. How far ahead can I book?

You can book as far as 24 months in advance, but please ensure you remember you have made the reservation. We will charge USD$100 non-refundable deposit and require full payment 30 days before departure.
You can expect to receive the invoice as a reminder well in advance of your trip.

8. How do I make a reservation for someone else?

To complete a reservation form for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

9. What happens to my tour booking if my flight is delayed?

Please inform us and the hotel immediately as any changes or fee will depend on the hotel policy. We will also try our best to offer you similar ground services.

10. It's reliable to book online?

Making an online reservation is easy and safe. Just complete the secure reservations form , making sure that you give us your e-mail address. As soon as we receive your request we will reply within 24 hours.

III. Confirmation of my reservation

1. What happens when I make a reservation?

Upon receiving your order with your credit card information we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking.

2. What is a “confirmation voucher”?

Once the service you have booked is confirmed, we will send you an email confirmation voucher detailing all the reservation and price conditions. We invite you to make a print out of this voucher to be kept and presented when requested. Your voucher will be accompanied by a booking confirmation number. Make sure to have it in hand upon arrival or hotel check in.

3. How Long Does it Take to Get Your First Proposal Letter From Viet Expert Travel?

Upon receiving your request, you will receive the first acknowledgement to reassure you that we are giving your request immediate attention. Rest assured that your request is always our top priority. The full detailed proposal will be in your inbox no later than 24 hours or within 48 hours in the case of public holidays or special events

IV. Changing/Canceling a reservation

1. What is your cancellation policy for hotels/tour reservations?

Booking Amendment
Flexiblility is our strongest point. You can amend your booking when it is made. Just contact us at info@vietexperttravel.com with your booking number. Our reservations team is glad to amend your booking accordingly.

Cancellation Policy
NON REFUNDABLE deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours services confirmation

Cancellations will be charged as follows:

  • + 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
  • + 30-59 days before arrival: 5% cancellation charge.
  • + 15-29 days before arrival: 10%
  • + 8-14 days before arrival: 40%
  • + 7 days before arrival: 100 %
  • + No show: 100%

Refund of Unused Services

  • + No refund will be given for any unused service after the trip has commenced.

Liability

2. How about the Credit Cards Refunds?

Please note that refunds will be made to the card you used to make your reservation. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.
For more information on the refund, feel free to contact to us directly at: info@vietexperttravel.com

V. Children

1. Do children receive discounted rates?

Yes, we are a child friendly company and we apply the following discounts:
  • Children under 2 years old are free of charge (not including flight tickets)
  • Children from 2-6 years old: 50% of adult price
  • Children from 7-12 years old: 75% of adult price

2. Do children under 12 years old stay in the same room with their parents?

Generally children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. The general policy concerning room and breakfast charges for children traveling together with their parents or family is as follows:
Children more than 12 years of age: Any child this age is considered an adult by the travel industry. Normal charges will apply both for the room and the breakfast.
Free baby cots are only available for children under 2 years old upon request.

VI. Website Security and Privacy Policy

1. How safe are my credit card details?

The importance of security for our clients is of the utmost concern to us. We exercise great care in providing secure transactions from your computer to our server. We use SSL and our site is secure for all transactions. Unfortunately, no transaction is 100% secure. We are committed to protecting you and your personal information and will continue to monitor security options in the future.

2. What do you do with my personal information?

We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.

3. How long does it take to get a confirmation?

We have the utmost respect for your privacy and security. We never divulge any information to anyone without your consent.

VII. Prices, Deposit & Full Payment

1. Are the rates on your site per person for minimum departure from 2 people?

Yes, most of our tour departures are private. Prices are based on 2 people for our scheduled tours.

2. What credit / debit cards are accepted?

We currently accept Visa and Master credit cards with a 3 % bank fees and AMEX with a 4% bank fees.

3. What is the deposit? When will I be fully charged?

Once we have received your credit card details, we will charge a non-refundable USD$100 deposit if the reservation has been made at least 60 days before departure date. If the reservation is made within 60 days before departure, we will charge the full amount upon confirmation. Please be advised that we will charge your credits card only after having supplied you with a confirmed reservation.

4. Can I pay by cash upon on arrival, traveler cheques, bank draft, bank transfer?

All our tours packages and hotels operate on pre- paid basis. You can pay by cash traveler cheques, bank draft upon on arrival with our written accord. If you wish to make wired bank transfer, please transfer to our bank account listed below:

Account name: Viet Expert Travel Company Limited
Bank name: ASIA COMMERCIAL BANK
Address: 44/42 Nguyen Phong Sac, Hanoi, Vietnam
Account number: 159722829
Swift code: ASCBVNVX

VIII. Payment

1. I have filled in your secure credit card payment form. Why do you need my passport or a copy of 2 sides of my credit card?

For security reasons, your bank requires our bank in Vietnam have an authorized credit card payment form, a copy of the card holder's passport or a copy of 2 sides of your credit card if the transaction is over USD$500.

2. Your company has our completed credit card payment form. Why you are you not able to place a charge on our given credit card?

There are a few possibilities:
  • + You have reached your credit limit
  • + Make sure you have filled in correctly the information of your credit card
  • + Make sure you have informed your bank about the authorized amount of transaction
  • + Make sure you are the cardholder with your correct signature
  • + Make sure your credit card can be used for all transactions on the Internet

3. Why is the price different from when I last checked and/or in comparison with my last stay?

This normally depends on market conditions and currency fluctuations. During peak tourist season, conventions, fairs etc., the prices are likely to change. However, once booked, the price for your hotel is fixed at the time of reservation.

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